An artegraft collagen vascular graft was returned for evaluation.The lot number of the product culture tube returned for evaluation differed from the initial lot number reported (reported lot 20k327-036 and returned lot 20j315-008).Clarification for the correct lot number related to the complaint allegation and the lot number of the product returned was requested from the complainant; to date no response was received.Additional clarification was also requested for the customer statement "the balloon did not inflate" as the artegraft collagen vascular graft product does not contain a balloon.The returned product was visually inspected and pressure tested per release criteria.The evaluation indicated that the graft length did not match the release length of either possible lot number provided.The edge of the graft was not a straight cut and was likely trimmed by the customer after opening.The returned product graft was stuck to lid inside the tube (it is unclear how this occurred).Pressure testing of the returned product verified excessive bubble formation at the graft side walls; no tributaries were identified as showing bubbles.Our review of the lot history records for both batch numbers (20k327 and 20j315) did not find any discrepancies either in the manufacturing or packaging process that could be related to this incident.During the manufacturing process, the exact graft was inspected by a manufacturing technician for holes in the graft and proper ligation of the tributaries.No defect was noted during the inspection process.All grafts from these product batch numbers were also tested for pressure test.All of the samples met specifications.Further, we have not received any other complaints of a similar nature from either possible product batch, 20k327 and 20j315.Therefore, we believe that it was an isolated incident.We have also reviewed our complaint history records for last 2 years and searched for a similar issue where a hole/tear was found in an artegraft collagen vascular graft; there is no confirmed trend was identified for this issue.We remain inconclusive about the root cause of the issue, but based on the documentation and complaint history review, we do not believe there is a systemic issue with these devices.No corrective action is needed at this time.The issue was identified during pre-implant preparation and the graft was not utilized; there was no reported patient adverse event.The complaint issue will continue to be monitored within quality assurance trending and if action is required, appropriate investigation will be performed.
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