Customer unwilling to return.Investigation conclusion: the case details were reviewed along with the complaint history for the reported issue and no indications of a systemic issue were identified.Review of the risk management report for this product found that the reported issue is within the risk profile for this device; no new hazard has been identified.Product testing and manufacturing record review could not be performed as a lot number could not be obtained and product could not be returned.A root cause could not be determined from the available information.However, case details indicate that the result was read at 5-10 minutes, and a timer was not used.Per the directions for use, read the result at 3-4 minutes.Do not interpret results after the appropriate read time.A timer is required.Complaints are tracked and trended on a monthly basis.Per the package insert, this test may produce false negative results.False negative results may occur when the levels of hcg are below the sensitivity level of the test.When pregnancy is still suspected, a first morning urine specimen should be collected 48 hours later and tested.In case pregnancy is suspected and the test continues to produce negative results, see a physician for further diagnosis.
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