Investigation summary: it was reported that the sterile items were stuck in flaps of case and could not be removed without compromising the sterile packaging.To aid in the investigation, one case box and one photo was provided for evaluation by our quality team.The case box has four samples.Two of them are loose inside and two are glued to the case box flap.The photo provided shows the samples glued to the case box flap.This defect can occur if the robot at the packaging machine misplaced the set of four packaging blisters, then when the case box was glued and closed the parts ended up glued to the case box flap.A device history record review was completed for provided material number 309620, lot number 0303777.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Based on the investigation and with the returned sample and photo sample analysis the symptom reported by the customer is confirmed.Further action has not been determined necessary at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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