During troubleshoot via telephone, the clinical engineer technician reported that the filters were dirty and was causing the unit to overheat.The technician was able to correct the issue by cleaning the filters.And are no longer experiencing an e102 error.The investigation is ongoing; therefore, the root cause of the reported malfunction cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.
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The legal manufacturer performed the device history records for this device and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.The investigation was completed by the legal manufacturer and determined that there is no manufacturing, material or processing related cause for this failure mode.However, since the reported e102 error did not occur after the filter and dust inside the device were cleaned, the legal manufacturer determined that the e102 error occurred due to dust accumulated inside the subject device.This increased the temperature inside the device, so the safety unit was activated.Then, e102 was displayed without turning on the main lamp, and the lamp was switched to the emergency lamp.As stated on the ifu (instruction for use) and as a preventive measure, the user manual states: the legal manufacturer will continue to monitor complaints for this device.
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