A steris service technician arrived onsite to inspect the reliance 444 washer and found evidence of charring on the wiring to the thermodisc.The wiring was not properly connected to the thermodisc causing an electrical short and resulting in the reported event.The unit was installed in 2006 making it approximately 15 years old.The technician made the necessary repairs, tested the unit, confirmed it to be operating according to specification, and returned it to service.A 3-year complaint review indicates this to be an isolated event.No additional issues have been reported.
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