Investigation initiated manufacturer's investigation no sample returned review dhr analysis and findings distribution history the complaint product was manufactured at csi on 03/11/21 under work order (b)(4).Manufacturing record review dhr - 300565 was reviewed and revealed a non-conformity that was unrelated to the complaint condition.The work order was reworked, reinspected and passed qc inspection.Incoming inspection review incoming inspection record review not applicable to this product.Service history record.Service history record not applicable to this product.Historical complaint review a review of the 2-year complaint history did show similar reported complaint conditions, however, the complaint unit was not returned for proper investigation.Product receipt the complaint product has not been returned to coopersurgical.Visual evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.Root cause no definitive root cause for this issue could be reliably determined at this time, as the product was not returned for evaluation.Correction and/or corrective action coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint was not confirmed.No further training required at this time.Was the complaint confirmed? no.
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