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Model Number 386100 |
Device Problem
No Display/Image (1183)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/28/2021 |
Event Type
malfunction
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Manufacturer Narrative
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An investigation is underway.The results will be shared upon completion.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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Event Description
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The customer reported that the device stopped working and the screen turned off during placement.The clinician checked and replaced the power adapter connections and the interface cables, but the screen would not turn on.Additional information was received that the screen did not freeze, the screen went black and they could not get it to light back up.There was no patient harm.
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Manufacturer Narrative
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There was no service history available as this was the first time the unit was returned for service.The device was evaluated and a failure analysis was performed; the device was found to have a crack on the multi-touch panel and also there was no response on the multi-touch panel.In addition, it was also observed to have a crack on and burn mark on the component.The suspected reported issue may be due to mishandling of the device at the end user facility.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of the device.If additional information is received, the investigation will be reopened and responded to accordingly.
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Search Alerts/Recalls
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