H3, h6: the product, the real intelligence cori, part number rob10024, s/n (b)(6), intended for use in treatment was returned for evaluation.A relationship between the reported event and the device could not be established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was not confirmed.A dvi cable was connected to a cori touchscreen and connected to the complaint console.A test case was created in the complaint console, and no issues were observed with the connectivity of console to the touchscreen.The console outputted to the touchscreen as intended.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.Although the reported problem was not confirmed, a factor that may have contributed to the reported symptom may have been associated with a loose connection between the cable and the console.An escalation review was completed.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A review of prior escalation actions found no actions applicable to the scope of the reported complaint.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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