Investigation of the complaint issue included review of the complaint text and information provided by the customer, review of complaint activity, trending data, labeling and device historical records.Return testing was not completed as returns were not available.Review of the incident found quality controls were acceptable at the time of this incident.Additionally, the sample was repeated and generated an acceptable result indicating a sample specific issue.Review of complaint activity and trending data identified no trends or issues.Device historical records review for the complaint lot did not identify any non-conformances or deviations related to the complaint issue.Additionally, labeling was reviewed and sufficiently addresses the customer's issue.Based on this investigation, no systemic issue or deficiency of the alinity c magnesium reagent was identified.Field d8 was inadvertently left blank on the initial report.The field has been populated.No further updates were necessary.
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