(b)(4).The customer returned one concha neptune, 425-00, for investigation.The unit was also returned with the conchasmart column, oxygen diluter, and part of the breathing circuit.A visual exam was performed and it was observed there was a crack in the rear mounting bracket.No other defects were observed.Functional testing was performed and the unit was connected to 120vac.The unit passed the initial power connect test; however, the unit failed the power-on self-test (p.O.S.T.).The unit was opened and the power supply board was replaced with a known good lab inventory power supply board.It was observed that there was significant dust/debris inside the unit.There was also slight discoloration on the wire harness.The unit was now able to navigate through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.The unit was prepared for a full functional bench test in an attempt to replicate the reported defect.A water reservoir bottle, an adult breathing circuit (880-36kit), the returned conchasmart column, the returned oxygen diluter, and dual temperature probes were connected to the unit.3 lpm of air flow were supplied to the unit for a real time operational scenario.The unit successfully navigated all pre-operational self-tests again and was functioning in real time.The settings were set to full rainout , invasive, at 37 degrees c.The unit functioned without any interruption or functional anomalies for ~1.0 hour.The unit was re-opened to further investigate all internal components.No evidence of burning or overheating was observed with the unit.It is possible that the buildup of dust/debris that was found inside the unit could cause a burning smell, however no smell or smoke was observed during this investigation.Buildup of dust/debris can occur if the unit is mounted low to the floor or stored in an area that promotes dust build up.Although the complaint cannot be confirmed, the unit is defective as a faulty power supply board was observed.A device history record review was performed with no evidence to suggest a manufacturing related issue.Each concha neptune device is inspected 100% during manufacturing assembly, it is unlikely that this defect was present at the time of release.The sample was manufactured in 2013 and was designed for a minimum of 5 years.Based on the information available, it appears that unintentional user error - normal wear caused or contributed to this event.Teleflex will continue to monitor and trend on complaints of this nature.
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