Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h10.The cusa excel 23khz straight handpiece (c2600) was returned for evaluation: device history record (dhr) ¿ the dhr was reviewed and no anomalies that could be associated with the complaint incident was observed.Failure analysis - the investigation of the unit verified the complaint as valid: the transducer found to be twisted in the handpiece housing.This is a user mistake, as the torque base was not used.The technician replaced the transducer and housing, then the device was retested and passed all tests.Root cause - the root cause of the issue was determined to be hp overtorquing.The handpiece overtorquing is caused by incorrect assembly and disassembly of the handpiece using the torque wrench.Overtorquing results in torque wrench misaligning the dot on the handpiece and the handpiece connector.A corrective action has been implemented for hp overtorquing per technical bulletin.The assembly and disassembly procedure of the handpiece using the torque wrench is outlined in the said technical bulletin.
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