Initial reporter is a synthes employee.A review of the receiving inspection (ri) for compressor/distractor rack was conducted identifying that lot number gm3687801 was released in a single batch on october 09, 2012 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.A product investigation was completed: visual inspection of the complaint device showed that the rotational locking screw on secondary body is jammed and cannot be loosened to rotate the pivoting sleeve.Additionally, slight scratches were observed on the device but has no impact on the device functionality.No other issues were identified with the returned device.During functional test, the main body device was not able to move and was not functioning.The pinion gear on main body is jammed.This could have caused the complaint condition.A dimensional inspection was not performed as the internal components were inaccessible without destruction of the device.Based on the date of manufacture, the current and manufactured revision of drawings were reviewed.The complaint condition was confirmed.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to the damaged internal components or debris ingress.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device report from synthes (b)(6) reports an event as follows: it was reported, during an incoming inspection, it was noticed that the compression instrument cannot be tightened and the cogs are blocking.There was no surgery or patient impact.Visual inspection of the complaint device showed that the rotational locking screw on secondary body is jammed and cannot be loosened to rotate the pivoting sleeve.This report is for a compression instrument.This is report 1 of 1 for (b)(4).
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