Medtronic received information that at an during use this act plus instrument required a part order, due to incorrect readings.Customer indicated unit was reporting an act reading of 307 but found when running on another device the value was 252.User decided to perform correlation checks on unit and found the temperature reading on display started fluctuating from 37c up to and above 44c, the actual heat block temperature measure by a thermometer remained stable at 37c.User also received e99 error on display.The instrument was replaced with a backup and there is no reported adverse patient effect.Medtronic service provided part numbers for heat-block (90575) and actuator harness assembly (230471).Customer will call back if further assistance is required.No further action required at this time.
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Medtronic investigation: the complaint is not confirmed for the act plus instruments reported incorrect readings.The instrument was not returned for analysis.The root cause could not be verified or determined.No patient/clinical safety issues reported.Trends for issues with this product are reviewed at quarterly quality meetings.The act plus software constantly monitors for software and/or hardware faults.When one is found, an error is displayed and typically addressed by the operator.No further actions to be taken at this time.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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