During troubleshoot, the technical support engineer confirmed the evis exera iii light source is compatible for use with the visera elite video system.The user facility had already connected the evis exera iii light source to the visera elite video system and it was working fine.The customer was provided lamp part number y1064sp to order replacement bulb via email.The investigation is ongoing; therefore, the root cause of the reported malfunction cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.
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