A photo was available for evaluation.The photo shows the patient's arm with scratches.As a result, bd was able to verify the reported issue.Unfortunately, no further conclusions can be reached from the photo itself as to the root cause of the non-conformance.If the foam is not welded correctly onto the body, it is possible there is an open seal that may result in potential cuts and scratches.Current detection process controls include in-process inspections conducted by quality assurance.A production record review was completed for the batch/lot 0315440 and there we're no non-conformances related to the defect of "open seal" during the manufacturing of the lot.Without the actual sample, the root cause could not be defined at this time.No further actions are required.This failure mode will continue to be tracked and trended.
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