During device evaluation and functional testing performed at zoll, the autopulse platform (s/n (b)(4)) failed the initialization (power-on-self-test).The root cause of the issue was the defective processor board, likely due to the aging of the device.The autopulse platform was manufactured in september 2010, and it is almost 11 years old, well beyond its expected service life of 5 years.However, user mishandling/neglect cannot be ruled out as no documented report was found showing that regular preventative maintenance (pm) was performed since the device was acquired by the customer.Performing regular preventive maintenance would help identify and prevent system failure during clinical deployment.The defective processor board was replaced to remedy the fault.Visual inspection of the autopulse platform was performed.It was noted that the front and bottom enclosures had multiple cracks in their screw well areas.The observed physical damages appeared to be the characteristics of harsh impact due to user mishandling.The damaged enclosures will be replaced to address the issues.After removing the front and the bottom covers of the platform, massive fluid and/or blood ingress was found inside the autopulse platform, attributed to user mishandling.The contamination had formed corrosion on the top cover metalized inner surface.The top cover will be replaced, and the interior of the autopulse platform will be bio-cleaned to address the issue.Awaiting the customer's approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for autopulse platform with serial number (b)(4).
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