Siemens has advised the customer that per the reagent ifu, "urine hcg concentrations are approximately one-half of, or less than one-half, of corresponding serum hcg concentrations" and "hormone levels greater than 25 miu/ml are reported as positive." therefore the negative result received on 4/27 was a valid result.No urinalysis was run on the sample in question and the customer is unsure of the cleanliness of the instrument at the time of the discrepancy.The customer has agreed to return their instrument to the siemens workshop for repair and investigation.The workshop ran the instrument on the automated test equipment and it failed with a "clean calstrip" message.A splash was cleaned off of the calibration bar and the instrument passed all subsequent testing.The cause of the event was due to improper maintenance.
|