A device history record review could not be performed because the lot and serial numbers were not received with the complaint.However, as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to the release of product.One physical sample was received at our decontamination lab for the investigation.However, the used sample cannot be forwarded to the manufacturing site for physical evaluation at this time due to current customs policies.As a result, photos were taken of the sample that was received at our decontamination lab and were shared with the manufacturing site to aid the investigation.Upon a visual evaluation of the photos, the reported issue could not be confirmed as a crack was not observed in the photos.The manufacturing process, including the assembly, tests, inspections, and packaging of the product was reviewed.There have been no y-port cracks detected on the production line and all test performed have passed.If the sample is received at the manufacturing site at a later date, the investigation will be updated accordingly.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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