The initial reporter received questionable elecsys rubella igm immunoassay results for one patient tested on a cobas e 411 immunoassay analyzer serial number (b)(4).The initial elecsys rubella igm result was not reported outside the laboratory.The customer sent the patient's sample to another laboratory for testing with "chemileuminses" methodology.On (b)(6) 2021, the patient's elecsys rubella igm result was 0.594 coi non-reactive.On (b)(6) 2021, the patient's rubella igm result at the other laboratory was reactive.No numeric result was provided.On an unknown date, the customer replaced the elecsys rubella igm reagent pack.The customer performed qc and had acceptable results.The customer tested the patient's sample with the new rubella igm reagent, and the patient's rubella igm result was reactive.No numeric result was provided.
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