It was reported, per fda report # mw5101531 received 6/15/21, an incident occuring on (b)(6) 2021 in which the medic crew had loaded the stretcher and patient into the ambulance when one of the medic's noticed the patient's legs were not restrained.They applied the leg restraint to the patient, but failed to notice the restraint was caught under the stretcher leg.When the operator's lowered the stretcher, it allowed the restraint to create excessive pressure on the patient's legs which resulted in the patient sustaining soft tissue damage and a hematoma.The customer reported the cot was evaluated and returned to service however; no details of the evaluation were provided.The customer reported finding the operators incorrectly restrained the patient legs and advised this was a use error.Proper instructions for how to restrain a patient, can be found in the ifu.The serial # was requested, but not provided.
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