Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation was performed considering complaint description, cs reports, system history, and system log files.The log file analysis shows that the system detected a misadjustment of a potentiometer for the flat detector (fd) lift.The potentiometer responsible for providing information about system positions did not deliver correct values.The system automatically detected an error by means of comparing the first source of information (encoder or second potentiometer) with the second source of information (potentiometer).As a result, the system movement speed was reduced, followed by a relevant message ("reduced stand/table speed") and, in addition, only 2d acquisition was still available because the 3d acquisition was aborted, followed by the followed message "3d: aborted" displayed for the customer.The customer service engineer adjusted the potentiometer and the system recovered.After hardware adjustment there were no further issues, and the system works as intended.The occurrence rate of the identified cause has been checked and no error accumulation has been identified.The occurrence rate is below the defined threshold and no further corrective action is necessary.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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