Calibration signals were slightly lower than expected, however, this did not affect calibration performance.Qc was acceptable.The customer was centrifuging plasma samples for 4 minutes at 4500 rpm.This centrifugation time is too short and the speed is too high.The customer has been advised to centrifuge plasma samples for 10 minutes at 3000 rpm.The cause of the event could not be determined.Neither a general instrument or reagent issue were identified.The event is consistent with a pre-analytical handling issue at the customer site.
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