A medivators field service engineer arrived onsite to inspect the dsd edge aer and found several internal components were damaged.The damage observed to the unit is indicative of a short circuit.The user facility elected to permanently remove the unit from service in lieu of repairing.Medivators requested the unit to be returned for evaluation; however, the user facility declined.A replacement dsd edge aer was installed at the user facility.A 1-year complaint review indicates this to be an isolated event.No additional issues have been reported.
|