Multiple lot numbers: there were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 0170212.Medical device expiration date: 2025-05-31.Device manufacture date: 2020-06-18.Medical device lot #: unknown.Medical device expiration date: unknown.Device manufacture date: unknown.Investigation summary: it was reported the syringe had a broken piece, the liquid leaked out, and the customer was not able to pull liquid out of the syringe.To aid in the investigation, two photos were provided for evaluation by our quality team.One photo shows a 50ml syringe catheter tip and the other photo shows the top part of a syringe with barrel flange damaged.A device history record review was completed for provided material number 309620, lot number 0170212.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Investigation conclusion: complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.Root cause description: based on the investigation and with no sample analysis the symptom of aspirate/ draw (cannot/ difficult) reported by the customer could not be confirmed and with no physical sample analysis a probable root cause could not be offered.Rationale: capa not required at this time.
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