The issue was investigated in detail.The investigation of the provided pictures showed that the ceiling outlet of the corrugated cable hose was located on the system back side wall.The room planning is individually performed for each customer's specific room dimensions.The concerned customer's room plan was also inspected and showed that in this case the system including the ceiling construction had to be positioned next to the wall.The wall to the control room had to be shortened to ensure that the 3d tube can move.As a compromise, the corrugated cable hose passes close to the wall when the 3d tube is moving.The mentioned medical gas panel could be seen in the provided pictures; however, it was not found in the latest revised room plan for this system.Any changes to the exam room after the approval of the room plans cannot be considered.This is stated in the room plan document.To resolve the issues with the corrugated cable hose, the customer was recommended to call siemens local service organization for on-site assistance.The investigation showed that no general problem was identified, and the installation was performed according to the planning guide.Furthermore, there was no indication for a system malfunction.
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