The investigation of the reported event was completed.The log files showed the device detected "guard active" information of the tube cover and the collimator; then system movement became restricted.According to the information provided by siemens local service, the user tried to loosen the collimator guard but without effect.According to siemens local service engineer, the tube cover was re-installed on the unit june 18, 2021, and force sensor calibration was performed as well.Presumably the sensor guard active was caused by the imperfect cover status after this service.The engineer checked the concerned tube cover assembly and performed the force sensor calibration june 30, 2021.The system was brought back to specifications.The engineer recommended to the user to perform "stand test" regularly to ensure that the force sensor calibration is being performed automatically.
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