A review of tracking and trending did not identify any trends for the complaint issue.Device history record review did not identify any issues associated with the customer¿s observation.Return testing was not completed as returns were not available.File sample testing was not performed as part of troubleshooting, the sample was retested with a lower normal result.Additionally, the issue has been resolved by service visit indicating the assay is performing as expected.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation, no systemic issue or deficiency of the magnesium reagent was identified.
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