Complainant part is not expected to be returned for manufacturer review/investigation.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: g4: device is not distributed in the united states, but is similar to device marketed in the usa.H3, h4, h6: part 09.804.501s, synthes lot h890230, supplier lot 82196179: release to warehouse date: july 01, 2020.Expiration date: july 01, 2023.Supplier: (b)(4).There is no non-conformance reports (ncr) associated to the requested lot.H3, h6: a photo investigation was completed: the vbs medium stent was not returned.A photo-investigation was performed on the provided images.Upon inspecting the images provided, its noticed that the stent does not completely open or the stent basket separates from the stem before opening completely.The reported complaint condition could be confirmed on the received pictures.Product was not returned.Based on the information available, it has been determined that no corrective and preventative action is proposed.During the investigation, no product design issues, or discrepancies were observed.No manufacturing issues were noted during investigation.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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