Investigation results: visual investigation: the products arrived in a used condition.The investigation was carried out visually and microscopically.We made a visual inspection of the products, here we detected a deformed slider sheet and a broken off latch.In addition, we detected that the jaws are slightly bent and no longer according the dimensions according to our specification valid at the time of production (target: 3,3+0,1/ actual: 3,42 id: 33581).Batch history review: the device quality and manufacturing history records have been checked for the available lot number and were found to be according to our specifications valid at the time of production.Review of the complaint history revealed that no similar complaints have been filed against products from this batch number.The review of risk assessment revealed that the overall risk level (severity 4(5) x probability of occurrence 1(5)) according to din en iso (b)(4) is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material-, manufacturing- or design-related failure.Based upon the investigations results a capa is not necessary.
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