Occupation: reporter is a synthes employee.A review of the receiving inspection (ri) for compressor/distractor rack was conducted identifying that lot number gm5161309 was released in two batches.Batch1: lot qty of (b)(4) units were released on july 26, 2019 with no discrepancies.Batch2: lot qty of (b)(4) units were released on october 23, 2019 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.The ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Visual inspection: the viper3d compressor/distractor (p/n: 286740020, lot #: gm5161309) was returned and received at us customer quality (cq).Visual inspection of the complaint device showed that the rotational locking screw on main body is jammed and cannot be loosened to rotate the pivoting sleeve.Additionally, slight scratches were observed on the device but has no impact on the device functionality.No other issues were identified with the returned device.Functional test: during functional test, the device was able to lock/unlock and was functioning in all the three functions (d, n and c), but the rotational locking screw on main body is jammed and cannot be loosened to rotate the pivoting sleeve.This could have caused the complaint condition.Can the complaint be replicated with the returned device? yes.Dimensional inspection: a dimensional inspection was not performed as the internal components were inaccessible without destruction of the device.Document/specification review based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Viper 3d compressor/distractor assembly.Complaint confirmed? yes, the rotational locking screw on the main body is jammed.Hence confirming the allegation.Investigation conclusion: the complaint condition was confirmed for the viper3d compressor/distractor.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to the damaged internal components or debris ingress.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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