The hillrom technician found the assy diffuser was clogged and dirty and needed to be replaced.Per the hillrom service manual, it is necessary for the envella® air fluidized therapy system to have an effective maintenance program.We recommend that you do annual preventive maintenance (pm).Pm can help make sure of a long, operative life for the unit.A search of the hillrom maintenance records showed hillrom performed preventative maintenance on this bed on 12/11/2020.It is unknown if the facility performed any other preventative maintenance on this bed.The technician replaced the assy fabric diffuser to resolve the issue.Despite multiple attempts to obtain further clinical information from the customer, hillrom is not able to determine if serious injury had occurred, therefore, hillrom is conservatively reporting this complaint as a serious injury.Based on this information, no further action is required.
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