A review of the device history record, which includes verification of all steps in the manufacturing of the pump, verification of all final testing performed by/on the pump, verification of sterilization, and packaging for subject pump was performed.The review did not identify any non-conformances, issues or capas associated with pump function.Device remains implanted and was not returned for additional evaluation and investigation.The cause of the issue was determined to be related to the incorrect bridge bolus programming performed by the customer site representative.Internal complaint number: (b)(4).
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Field clinical engineer contacted technical solutions to report a patient overdose due to an incorrect bridge bolus.It was confirmed that a representative from the customer site had incorrectly programmed the bridge bolus to be released for 1.5 hours as opposed to 2.903 days.The patient was returned to the clinic but was unresponsive at that point.Emergency services were contacted and the patient's pump was stopped.The patient was taken to the hospital, where they were administered narcan.The patient reported having hallucinations, but recovered enough to be discharged from the hospital.
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