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Catalog Number A16369 |
Device Problem
Low Test Results (2458)
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Patient Problem
Insufficient Information (4580)
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Event Date 07/13/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The full identifier is (b)(4).The customer did not provide patient demographics such as age, date of birth, sex, weight, ethnicity or race.The access il-6 assay was not returned for evaluation.There were no reports of system issues at the time of the event.No other assay issues were reported.No hardware errors or flags were reported in conjunction with the event.System performance indicators of calibration and quality were not provided for review.The customer stated the lis reported the result at >1500 pg/ml and questioned this difference in reported results.The access il-6 assay reportable range is 0.5-1500 pg/ml.The s5 calibrator value is at 1634 pg/ml, the patient result is above this value and the high result is not questioned even if the customer was advised to dilute the sample by the local support to obtain an appropriate value.In conclusion, the cause of this event is use error.The reported issue is due to a use error in setting up the customer's lis.There is no malfunction of the il-6 assay.The lis is not a beckman coulter product.
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Event Description
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On (b)(6) 2021, the customer reported questioned il-6 (access il-6 assay, part number a16369, lot number 922941) patient results were observed in the customer's laboratory information system (lis) for one patient.The result of >1634 pg/ml (flagged as over range) which was generated on the customer's access 2 analyzer (access 2 immunoassay analyzer (part number 81600n and serial number (b)(4))) did not match the lis result of >1500 pg/ml.No affect to patients or end-users has been reported in connection with this event.No hardware errors or issues with other assays were reported in conjunction with this event.System performance indicators such as calibration and quality control were not provided for review.No issues with sample integrity were reported by the customer.Sample handling information including sample type, collection, handling and processing information such as storage and other sample related information was not provided by the customer.
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Search Alerts/Recalls
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