The hillrom technician found that the bed's support arms were damaged due to the transport bracket being left on the bed, not allowing the bed to lower properly and bending arms supports to lower.In addition at that time the customer declined repairs of the bed to be performed by hillrom.The customer wanted a new bed, stating the hillrom sales department at that time told her that she could get a discount from hillrom through spinlife, the customer did not move forward with this.The customer did have a third party outside of hillrom repair the bed frame.The customer also noted at this time to a hillrom representative that her son had fallen out of the bed many times because it was leaning to one side.She stated she had to take him to the hospital from the fall and that the doctor told her he had a broken hip, but it was an old injury from a past fall.It was asked if she told the hillrom technician about the fall when he was out to check the bed and she stated she did not.The hill-rom 80 bed is intended to be used to provide occupant support suited for household use and extended care environments.The users of this device are healthcare employees, non-clinical caregivers, and occupants who have the physical strength and cognitive skills to operate and control the product.The bed can accommodate a wide variety of prevention and treatment surfaces and the electric high/low elevation feature maximizes ease of use for caregivers.A search of the hillrom maintenance records did not show hillrom performed any preventative maintenance on this bed.The customer declined repairs of the bed to be performed by hillrom.From the information provided above and in accordance with the medical device reporting for manufacturers document, hillrom is erring on the side of caution and reporting this event due to the serious injury involved.Based on this information, no further action is required.
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