There was no sample or image available for this complaint.The report states there was a physical sample but later an email was received that indicated that the sample was discarded.The investigation was carried out with the information obtained from the customer report, lot number, and the batch record.According to the inspection record, no deviation was found in the manufacture of this particular lot.The device history record on the day of manufacturing for this particular product confirmed that the settings were within specifications.Without a physical sample or photograph illustrating the defect, it is not possible to determine the root cause of the defect in the product.The product is involved in different process of manufacturing and without any evidence of a photograph or a physical sample, it is difficult to determine the origin of the defect.Awareness documented training was provided to the employees involved in the process of this product in order to be alert about this kind of issue.We will continue monitoring our customer complaints data base for this and any other issues reported of the same nature in this catalog.
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