Other text: no causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Visual inspection found device in good condition with no physical damage.Functional testing found device was not recirculating water.Removed back panel for further investigation.Visual inspection and found that there was a crack in the return tube which had leaked water, and damaged multiple internal components.Replaced main printed circuit board (pcb), return tube, and membrane switch.Device passed all functional and electrical tests.The root cause of the reported issue was found to be a design issue.An internal capa has been opened and this issue will be monitored for any increase in occurrence.If the occurrence of this issue increases significantly, additional corrective actions will be taken.
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