Updated fields: d9, g3, g6, h2, h3, h4, h6, h10.The padget dermatome was returned for evaluation: dhr - no abnormalities related to the reported failure.Failure analysis - the head assembly with it's gauge bar are out of our specification.It also shows blemishes and scratches on multiple locations.The head assembly must be replaced.Also a few of the o - rings and screws have to be exchanged.Complaint was confirmed.Root cause - the unit was found to be out of specification and containing cosmetic damage, and the fact that the unit was manufactured in july 2017, the root cause is most likely a lack of proper maintenance and care.
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