Model Number H700495 |
Device Problems
Failure to Deliver Energy (1211); Low impedance (2285)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/03/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The results of the investigation are inconclusive since the device was not returned for analysis.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.Based on the information received and electronic data, the reported incident is not verified to have occurred.The cause could not be determined. .
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Event Description
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During a supraventricular tachycardia (svt) ablation procedure, the power stayed at 0w.The cool point pump was successfully connected.The catheter was exchanged and cable were exchanged, but the issue persisted.The generator was replaced with an ampere and the procedure was able to be completed with no adverse patient consequences.
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Manufacturer Narrative
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Following field service, it was determined that the reported event was related to a software anomaly.After service, the generator functioned as normal with no issues and the issue was resolved.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.Based on the information received the cause for the reported incident could not be determined. .
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Manufacturer Narrative
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Review of the provided field service report found the field technician was unable to reproduce the reported event.The system log files were retrieved for analysis.Review of the provided log files confirmed a lag processing error on the reported event date, confirming the reported event.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.No non-conformances associated with the reported event were identified.Based on the information received and the investigation performed, the cause for the reported event is consistent with a software anomaly.
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Search Alerts/Recalls
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