Complainant part is expected to be returned for manufacturer review/investigation but has yet to be received.Reporter is a j&j sales representative.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H10 additional narrative: h3, h6: investigation summary.Investigation flow: device interaction/functional.Visual inspection: the holdsleeve w/wingscr l85 i- 6 f/med-dis (part #: 395.460-us, lot #: l498349) was received at us cq.Upon visual inspection of the device it was observed that the device was nicked and scratched.The device was also stuck on the shaft the 5.0mm schanz screw blunted trocar point 200mm.Functional test: during functional assessment, attempts to disassemble both devices were unsuccessful; hence the functional assessment could not be completed.The complaint unable to replicated to perform due to the complaint condition.Dimensional inspection: no dimensional inspection was performed due to the post manufacturing damage of the complaint device.Document/specification review: drawing was reviewed.No design issues or discrepancies were identified.Complaint was confirmed.Investigation conclusion: this complaint is confirmed as the holdsleeve w/wingscr l85 i-ø 6 f/med-dis (part #: 395.460-us, lot #: l498349) was received nicked and scratched.The device was also stuck with its mating device and unable to be disassembled.No root cause could definitively be determined for the reported complaint condition.No new, unique or different patient harms were identified as a result of this evaluation.There was no indication that a design issue contributed to the complaint.No design issues were observed during the document/specification review.Based on the investigation findings, it has been determined that no corrective and/or preventive action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot.Part # 395.460.Lot # l498349.Manufacturing site: bettlach.Release to warehouse date: aug 17, 2017.A manufacturing record evaluation was performed for the finished article lot and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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