Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.This complaint was reported because we received the initial message that a collision with the patient had occurred.Inquiries with the customer revealed that this was not the case and there was no collision with the patient.During the on-site service intervention, no parts were exchanged that could have been sent to the factory for investigation.Therefore, the investigation is mainly based on the opinion of our system experts, based on the available data.According to the local service department, the so-called "guide wheel drive shaft" was fixed on site and the system was then subjected to a system test.After that, the system was running perfectly again.The occurrence rate of the error pattern of the affected part was checked.A possible accumulation of faults or even a systematic fault that would lead to a corrective measure of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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