The customer reported having issues with the query on the aia-2000 analyzer.The customer has a beaker lis and stated that the aia-2000 is the only analyzer that will not query a sample put in the system over 24 hours.The customer put orders in the system, and if the sample is not put on the analyzer within 24 hours, it times out and will not run.Field service was notified.A field service engineer (fse) was dispatched to address the reported issue.There was a delay in reporting intact parathyroid hormone (ipth) patient results.However, there was no patient intervention or adverse health consequences due to the event.
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