According to the complaint the customer considers ph results from (b)(6) 2021 as false high compared to comparison measurements: "our recent rcpa failed for theatre b with a higher-than-expected ph for both samples.Looking at the patient results around this time there was a bypass patient tested just before and again after.Bypass sample just prior to our rcpa samples was 7.412, whilst bypass samples from same patient later in the day had lower ph.Rcpa measurements were sampled at 11:34 and 11:36.There were repeated ph back log errors during 09:12 to 11:36.The activity logs show a cleaning and no clots detected after each ph back log.No calibration failures.Improved clot detection is enabled.No other messages or prompts for clot detected or full calibration initiated by analyser.Scheduled qc was run at 13:02 which was after issues cleared.There were 3 x ph measurements on 5/8/21 that are considered discrepant based on comparison measurements: at 11:34 an rcpa (eqa) sample gave a result of 7.27 compared to a peer result median 7.14 (alp 7.10 - 7.18) at 11:36 an rcpa (eqa) sample gave a result of 7.40 compared to a peer result median 7.32 (alp 7.28 - 7.36) at 11:26 an patient sample gave a result of 7.412 compared to a previous result 7.312 during this time there were also a number of backlog errors 09:12, 10:31, 11:02, 11:36 at 11:44 there was an operator initiated (automatic flush) cleaning cycle - this is standard practice following the rcpa cooximetry sample measurement (the coox samples are lyophilised whole blood) this appears to have resolved the backlog errors.
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