The reported event was inconclusive.No sample was returned for evaluation.A potential root cause for this failure could be due to "missing instructions ".It was unknown whether the device had met specifications.Based on patient code (b)(6) the product does not appear to have been used.However, the product is intended to be used for treatment purpose but it is unknown if there is a relationship between the reported event and the device.The device was not returned for evaluation.The lot number is unknown; therefore, the device history record could not be reviewed.Although the product family is unknown, the dignisheild ifus are found to be adequate based on past reviews.Correction: d.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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