Solicited call: he keeps getting error number 55 (no medicine) on his device.It happened twice today and a few times earlier (sn (b)(4)), patient did confirm he is holding the device upright on a flat.Surface to add medication.He did try resetting the error by pressing the on button to do the treatment.Per pt he holds the on button for 5 seconds to clear the error message, however it pops back up during treatment.Patient confirms he has been getting his treatments and haven¿t missed any doses, he just had to use multiple vials to clear the error message.Did the reported product fault occur while in use a patient? yes.Did the product issue cause or contribute to patient or clinical injury? no.Is the actual device available to be returned for investigation? yes.Did we replace device? yes.Reported to (b)(6) by: patient/caregiver.
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