The customer contacted a siemens customer care center (ccc).The glass of the bottle was broken structurally, caused by a major impact.The label was applied correctly, and the glass pieces were attached to the label as well, indicating that the vial was not damaged during labeling.There is no indication of a systematic failure of processes or any material issues.The most likely cause of the event was a shipping and handling issue.The cause of the event is unknown.The reagent is performing according to specifications.No further evaluation of this device is required.
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