Based upon investigation results, this event was re-evaluated and is considered no longer reportable due to risk file - no malfunction or serious injury.Investigation results: visual investigation: the product arrived in a decontaminated condition with scratches and marks on the surface.Furthermore, the wall of the product is deformed, and we found deposits.The investigation was carried out visually and microscopically.We made a visual inspection of the products, here we detected some scratches and marks on the surface, a deformed wall, and deposits inside the product.Batch history review: due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.The review of risk assessment revealed that the overall risk level (severity 2(5) x probability of occurrence 2(5)) according to din en iso 14971 is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.According to the quality standard, a material defect and production error can most probably be excluded.Investigation leads to the assumption that the deposits was caused by reprocessing failure.Based upon the investigations results a product safety case(psc) was initiated.Any action regarding capa will be addressed with this case.
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