This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: device failed to inflate during surgery probable root cause: design - inadequate fluid pathway design (handle, needle, spacer and plug) - inadequate raw material specification - backstopper connection is poor process - handle, needle and/or spacer not manufactured to specification - incorrect material used during manufacture - inadequate sealing performed in-process - incorrect size of spacer in package - incorrect packaging causes exposure to humidity - incorrect manufacturing process causing puncture in balloon - backstopper assembly is poor application - user not familiar with device - wrong positioning of the device in-situ - user inattention or oversight to specified inflation volume - protecting sheath not completely removed - excessive force during inflation - excessive manipulation or movement of the deployer before deployment, release of back stopper prematurely - spacer contacts other devices or difficult anatomy in shoulder - incorrect device size selected - difficult anatomy - poor visualization - wrong storage conditions (high temperatures) - spacer only partially filled due to exposure of the filling holes to the subacromial space the reported failure mode will be monitored for future reoccurrence.Please note that the initial reports type of reportable event was serious injury.Per additional information received, the procedure was able to be completed successfully with a different device therefore making the event not reportable.Manufacture date is not known.H3 other text : 81.
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