The device was returned for analysis.The reported kinked dispenser coil, kinked shaft and material separation were confirmed.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.The investigation was unable to determine a conclusive cause for the reported packaging problem (kinked coil); however, factors that could contribute to packaging problems (kinked coil) include; but are not limited to, manufacturing damage, damaged during shipping, and product damage during handling by user.It is likely the kinked dispenser coil caused the reported shaft kink.Continued handling and/or manipulation of the kink device during removal from the kinked dispenser coil likely caused the reported material separation.There is no indication of a product quality issue with respect to manufacture, design or labeling.The xience pros is currently not commercially available in the us; however, it is similar to a device sold in the us.
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It was reported that a 3.5x38mm xience pro s drug eluting stent (des) was removed from the package when the hoop tray was noted to be kinked.The device was also kinked, and when removed from the hoop tray, the des separated into pieces without manipulation.There was no patient involvement and no clinically significant delay in the procedure.
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