The supplemental report is being submitted to provide the investigation conclusion.Technical services provided the customer with the relevant safety data sheet.Technical service completed at least 3 attempts to obtain the required intake information.The required intake information to enable further investigation, such as the kit's lot number, was not provided and an investigation was not able to be performed.Notwithstanding, a review of complaints' trend reveals that all lots within expiry dating are performing according to the statements made in the package insert.In conclusion, abbott diagnostics scarborough was unable to determine the exact root cause of the reported issues as no information was provided for investigation.
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