The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and field data of alinity i anti-hbs reagent lot 19104fn00.The evaluation of complaint data for the product and likely cause alinity i anti-hbs reagent lot 19104fn00 did not identified increased in complaint activity.Trending review determined no adverse trend for the issue for the product.Return testing was not completed as returns were not available.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.Historical performance of reagent lot 19104fn00 was evaluated using worldwide data from abbottlink.The patient median result for this lot is comparable with other lots in the field and confirms no systemic issue.Per product labelling, if the anti-hbs results are inconsistent with clinical evidence, additional testing is suggested to confirm the result.For diagnostic purposes, results should be used in conjunction with patient history and other hepatitis markers for diagnosis of acute, chronic, or recovered infection.The overall specificity for the alinity i anti-hbs assay (determined by considering result values of = 10.00 miu/ml as reactive) was estimated to be 99.76% at the lower 95% confidence level, therefore false reactive results may at times occur.False positive results may arise because of sample or reagent integrity issues at time of testing and details regarding sample and reagent handling are provided within the product package insert.The alinity ci-series operations manual, section 10, troubleshooting, provides probable causes and corrective actions for erratic results.A review of the manufacturing documentation did not identify any issues associated with the customer¿s observation.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation no product deficiency was identified for the alinity i anti-hbs assay lot number 19104fn00.
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